BILLING

Petrie Medical centre is predominantly a bulk-billing surgery, and our aim is to provide patients with quality health care.

Bulk billing is available at this practice for current Medicare card holders. Please remember to bring your Medicare Card with you to each appointment as well as your Pension & Health Care cards. Some medicals and visits are not covered by Medicare, for example commercial drives licence, employment medical assessment, insurance medicals related accidents and injuries, life insurance, superannuation etc. If you have any queries, please ask reception when making the appointment. Payment is required for additional services at the time of consultation. To maintain bulk-billing entitlements at this surgery patients are required to attend their appointments on time and to notify the surgery of any cancellations “prior” to the appointment time. Failure to comply with these requirements for more than three times may result in a fee being charged and a loss of bulk-billing entitlements at this surgery. Whilst every effort is made from our end to ensure you do not incur any out of pocket costs, please note that there may be some costs incurred that are not covered by your health insurer that you will have to cover yourself. Telephone consultations

Telephone consultations are available within the guidelines of Department of Health.

PRESCRIPTIONS

For the benefit of your ongoing health care, ideally your Doctor would like to see you for any prescriptions including your repeat prescriptions.

REFERRALS

A referral from your Doctor will be required before seeing a Specialist to obtain the maximum Medicare Rebate, as a mandatory requirement by the Health Insurance Commission. It is an offence for a Doctor to Back Date a referral, so please obtain your referral before your next specialist appointment.

RECALLS

We encourage all patients to make an appointment for results. Any patient with any abnormal results will be recalled to the practice to discuss results with the doctor. Generally, turnaround times for pathology or radiology results is 1-2 days, however some results may take longer. You will be contacted either by a SMS or email or receive a call from our practice nurse notifying you of the same. In case you have not heard from our practice for your results, please feel free to contact the practice so we can advise you regarding the status of your results. No results will be given over the phone due to confidentiality reasons.

REMINDERS

Our practice is committed to preventative care. We may send you a letter or text message offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let our receptionist know.

INTERPRETER SERVICE

We can arrange for an interpreter for you during a consultation with the Doctor. Should you require the services of an interpreter, please advise the receptionist when making the appointment.

APPOINTMENTS

Please phone on 07 3285 5311to book an appointment, alternatively you can also book online either through our practice website (www.petriedoctors.com.au/) or via HotDoc . Whilst every effort will be made to accommodate your preferred time, emergencies will always be given priority and our reception staff will

As a patient of this practice, you have the responsibility to:

• Treat all staff with courtesy and respect.
• Retain from using abusive or threatening language or behaviour.
• Be respectful to others regarding their culture, ethnicity, religious beliefs, race, age, language, or disability.
• Understand the staff of this practice have certain policies and procedures to adhere to regarding service provisions including Confidentiality and Privacy.
• To understand that due to times of high demand and unforeseen emergencies there may be delays.
• Make follow up appointments and collect results.
• We have Zero Tolerance policy for discrimination.

PRIVACY POLICY

Your medical record is a confidential document. It is the policy of our practices to always maintain security of personal health information and to ensure that this information is only available to authorised members of staff. Please click on the link www.privacy.gov.au to view detailed Privacy Policy of Petrie Medical Centre. To access further information on the privacy guidelines, visit www.privacy.gov.au